WHAT IS YOUR REFUNDS POLICY?
Heart and Hamper does not process any exchanges or refunds for change of mind products although, if we have sent you something that does not match your order/ it’s considered faulty, please email via the ‘contact us’ page with photos and we are happy to exchange or refund your item.
CAN I CUSTOMISE AN ITEM OR BOX?
Of course, If you see an item you like and you would like to personalise or change/swap out an item. Please send us a message via our contact us page!
DO YOU SHIP FLOWERS OR HAMPERS TO STATES OTHER THAN VICTORIA?
We deliver our gift box packs, dried flower arrangements and some hampers to states other than Victoria, however fresh flowers and some selected hampers are unable to be delivered interstate as they run the risk of being damaged.
WHAT FREIGHT COMPANY DOES HEART AND HAMPER USE?
HOW LONG WILL MY DELIVERY TAKE TO GET TO ME?
Sendle regular tracked service generally takes between 3-11 business days after dispatch. (As Heart and Hamper is based in Melbourne, please make note that Hampers and Gift boxes may take between 5-14 days on average to arrive)
IS THERE A STORE FOR HEART AND HAMPER?
We do not have a store, we run through an online business only.